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You are a beneficiary of LISKO (Lëtzebuerger Integratiouns- a Sozialkohäsiounszenter)

As a beneficiary of one of the services of the Red Cross-Luxembourg, you would be communicating to us personal information. Your personal life and personal information are of a great importance for the Red Cross-Luxembourg. This Notice is to inform you how do we treat the information we collect from you, and also inform you about your rights in this matter.

Why do we treat your information?

Your personal data is collected and processed by the Lëtzebuerger Integratiouns- a Sozialkohäsiounszenter (LISKO) service in order to provide you with the services for which you are contacting us, namely the follow up and individualized support in order to facilitate the integration; the assistance or guidance in administrative procedures; assistance in accessing or maintaining adequate housing and budget management where appropriate. Your data are also processed when you participate in awareness-raising sessions organised by the LISKO service, and for statistical purposes. Finally, your data is used in communications to inform you about different free integrative activities and when you participate in these activities.

These treatments are based on the execution of a contract or pre-contractual measures with you, on the legitimate interest of the Luxembourg Red Cross, in particular as regards the production of anonymous statistics, or are necessary for the purposes of the fulfillment of obligations and exercise of rights specific to you.

Which types of data are collected?

In accordance with the law, the Luxembourg Red Cross only collects the data necessary for the performance of its missions. These data are generally those that you have communicated to us. Other data may be generated or collected during your relationship with the Luxembourg Red Cross. The data collected is mainly:


Your data is kept for the period necessary to achieve the purposes for which it was collected, and a maximum of two years from the closure of the monitoring file


Your data is treated confidentially and is shared with third parties only when necessary and in accordance with the law. These third parties may include other services of the Luxembourg Red Cross, the professionals involved in your care, as well as service providers, in particular in the event of IT outsourcing. In the latter case, we make sure that your data is stored and processed in the European Union.


In accordance with the law, you have the following rights:

In certain cases and under the conditions set by law, you also have the following rights:

For any questions regarding the processing of your data or for the exercise of your rights, you can contact the Data Protection Officer of the Luxembourg Red Cross:

Croix-Rouge luxembourgeoise
Protection des données
44, boulevard Joseph II
BP 404 L-2014 Luxembourg
Email : rgpd@croix-rouge.lu

In order to best comply with the regulations in force; we commit to update this information notice whenever necessary