Publisher, host, owner

The website www.croix-rouge.lu and its contents are the property of the Luxembourg Red Cross, hereinafter referred to as the RED CROSS, whose registered office is located at 44, Boulevard Joseph II, L-1840 Luxembourg, B.P. 404, L-2014 Luxembourg.

The publication is managed by Luc Scheer, Director of Human Resources and Communication of the Luxembourg Red Cross.

The website was conceived, designed and developed by the communication agency Interact, 21 rue de Pont-Rémy, L-2423 Luxembourg, LUXEMBOURG. Should you notice any anomaly or if you encounter problems on this site, your are invited to inform the RED CROSS: info@croix-rouge.lu.

The website is hosted by the company Telindus S.A., 81-83, Route d’Arlon, L-8009 Strassen, Luxembourg.

By continuing navigation, the user accepts without reserve the conditions below.

The RED CROSS also reserves the right to modify the conditions of use of this site at any time. It is the user’s responsibility to inform themself of the conditions of use of the website, of which only the updated version accessible online is deemed to be in force.

For any complaints, the user may contact the website publisher at the following address: info@croix-rouge.lu.

Use of the Website

The user undertakes to use the website in good faith, not to infringe the rights of the RED CROSS or their partners and not to harm them.

In particular, the user undertakes not to damage the reputation, defame, insult, harass or threaten RED CROSS, a partner of RED CROSS or a third party and not to use any device, sub-programme or software that could harm the proper functioning of the website.

Purpose of the Website

The purpose of the website www.croix-rouge.lu is:

  • To present the Luxembourg Red Cross;
  • To raise funds via online payments to support its activities;
  • To present the various services offered by the Luxembourg Red Cross at national and international level;
  • To provide contact and access details for the various services and the Luxembourg Red Cross.
  • To provide information about the services of the Luxembourg Red Cross and its activities, as well as its centres of interest.

Intellectual Property

The Website and its contents are owned and operated by the RED CROSS. In a non-limitative way, the site as well as all its components (texts, photographs, publications, documents to be downloaded or any other creation or original document), are protected by the laws governing intellectual property and royalties.

The RED CROSS is the owner of the intellectual property rights allowing reproduction or representation of the Website. Any reproduction, representation, translation, adaptation, or quotation, whether complete or partial, whatever the process of one of the above-mentioned elements, is strictly forbidden except following prior written authorization from the RED CROSS.

The website is intended for your personal use for non-commercial purposes. Any use of the contents of the website or any other element composing the website outside of this personal and private use requires the prior written authorization of the RED CROSS.

General limitations of liability

RED CROSS ensures the availability of the website. However, the RED CROSS cannot be held responsible for the temporary or total unavailability of the website due to maintenance or improvements being made to the website, or for technical reasons not attributable to the RED CROSS. The RED CROSS reserves the right to deny the user access to the website at any time and without notice.

The RED CROSS ensures the security of its computer system to the best of its ability. It cannot be held responsible in cases where the computer system is subject to an attack.

The RED CROSS guarantees the accuracy of the information contained on the website and possibly published online via other communication channels to the best of its ability. However, it cannot be held responsible in particular in case of inaccuracies, gaps or errors in the information provided on this site, in particular in case a piece of information or a form were not to be updated, or in case of operating errors  when handling the system or entering information.

Popularisations and translations are offered for information purposes and for awareness-raising purposes. Only the French text is deemed authentic.

Processing of personal data carried out in the context of requests for information sent via contact forms

RED CROSS is committed to the protection of privacy and compliance with personal data protection legislation (in particular the EU General Data Protection Regulation 2016/679, known as the “GDPR”).

Purposes and legitimacy of processing

Concerning the information that you provide us with through the forms on our site, this data is needed to provide the services or information that you request (processing necessary for the execution of a contract with you or pre-contractual measures to your request), to manage or improve our services (processing necessary for those purposes that are in our legitimate interest), to provide services that are necessary for the execution of a public mandate.

Categories of personal data

The processing of your request requires the collection of personal data about you, namely your surname, your first name, and your e-mail address. The contact forms contain a “message” field in which you can formulate your request. It is recommended that you mention only the information necessary to process your request, and in particular to avoid including, if not indispensable, sensitive data concerning you or a third party (for example, data relating to health, political opinions or religious beliefs).

Recipients of your personal data

Your personal data may be sent to the RED CROSS services, entities and organizations with which you interact through the site, in order to establish or continue this relationship. Beyond that, your data will not be disclosed to any third party outside of the RED CROSS suppliers who assist us in maintaining and operating the site (and are bound by a strong security and confidentiality obligation as required by law).

Transfer of your personal data

No transfer of your personal data will take place outside the European Union.

Retention of your personal data

For the information you provide through the forms on our site: for the time necessary to provide the service requested. If your use of the site leads to a relationship under one of the RED CROSS activities, please refer to the information available on the mini-site relating to that activity.

Your rights regarding the processing of your personal data

In accordance with applicable data protection legislation, you hold the following rights:

  • a right of access to your personal data: you can access and obtain a copy of your personal data;
  • the right to rectify inaccurate or incomplete personal data;
  • and, in limited cases and according to the conditions set by the law (in which case RED CROSS will first verify that these conditions are met):
  • the right to delete your personal data;
  • the right to request that processing be limited;
  • the right to object to the processing of your personal data for market research purposes or for any other legitimate reason; and
  • insofar as technically possible, the right to request the transfer of the data you have provided to RED CROSS with a view to passing them on to another data controller.

Finally, you have the right to lodge a complaint with the National Commission for Data Protection (NCDP) regarding the processing of your personal data.

For any request for information concerning the processing of your personal data by RED CROSS or if you wish to exercise your rights, you can contact the RED CROSS Data Protection Officer by email: rgpd@croix-rouge.lu or by post at the following address:

LUXEMBOURG RED CROSS

Data protection
44 boulevard Joseph II
BP 404 L-2014 Luxembourg

Security

RED CROSS implements appropriate security measures, depending on the sensitivity of the information, to protect your personal data against unauthorized access, loss, misuse, disclosure, alteration or destruction.

Cookies

Cookie management

We would like to inform you that the Luxembourg Red Cross uses cookies on its website in order to ensure the proper functioning of the site and to draw up statistics.

What is a cookie?

A cookie is a small file that is saved on your terminal (computer, smartphone, tablet) when you visit a website which enables the owner of the website to store or retrieve certain information, in particular technical information relating to your browsing.

What types of cookies do we use?

Our website uses different types of cookies:

Strictly necessary cookies: these are cookies that are sent to the user’s terminal from the www.croix-rouge.lu website. They allow the use of the main functionalities of the site such as page navigation, setting up your privacy preferences or filling in forms.

Analytical cookies: these are the cookies that allow us to count our users and thus to carry out audience measurement and statistical analysis of the use made by users of our website. In order to do this, we use the Google Analytics service, which allows us to store anonymous information on navigation and, in particular, on the pages visited, the date and time of visit, the source sites from which the website was accessed, geographical area and the computer hardware used (operating system, browser, screen resolution, etc.). To learn more about Google’s privacy policy, click here (https://policies.google.com/technologies/types?hl=en).

How long do we keep cookies?

Once cookies are set, they will not be kept for longer than necessary. They will never be kept longer than 13 months from the time they were collected.

Link to other websites

For user convenience, the website may contain links to external websites that may be of interest to you.

The RED CROSS cannot be held responsible for the content of any of these third-party websites that you may have accessed via the website.

The RED CROSS has no control over the content of such third-party sites, which are completely independent from RED CROSS.

In addition, the existence of a link between the Website and a third-party site does not imply that the RED CROSS endorses or accepts any responsibility for the content of such a third-party site or the use that could be made thereof.

Contact

You can contact us at info@croix-rouge.lu for any enquiries or on the following telephone number: Tel: (+352) 2755-2000.

Applicable law

Any dispute relating to the Website, its consultation or its use by the user will be subject to Luxembourg law and will fall under the exclusive jurisdiction of the Luxembourg courts of Luxembourg City.

Luxembourg Red Cross
44 Joseph II Boulevard
L-1840 Luxembourg
Tel : 27 55 20 00