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Helping those who come to us.
“Working to ensure that migrants live in dignity by activating and enhancing their resources”: this is the mission of the Migrants and Refugees Service (Service Migrants et Réfugiés, SMR) which informs and supports migrants, more particularly applicants for international protection (Demandeurs de Protection Internationale – DPI), throughout their stay in Luxembourg.
The Migrants and Refugees Service provides support, guidance in daily life and social follow-up to applicants for international protection as well as support during all administrative procedures. An essential aspect of its work is the organisation of leisure activities that promote the socio-cultural integration of migrants into Luxembourg society.
In 2004, the Luxembourg State entrusted the Migrants and Refugees Service with the care of applicants for international protection in order to better meet their needs. Since then, the Migrants and Refugees Service has been running several reception centres and accommodation facilities throughout Luxembourg. In order to fulfil its mission, the service works in close collaboration with the Office National de l’Accueil (ONA).
In recent years, the Migrants and Refugees Service has been faced with a significant influx of applicants for international protection. Upon arrival, persons who intend to apply for international protection are received at the “Centre de Primo Accueil” (CPA, First Reception Centre). Shortly after submitting their application for international protection to the Immigration Directorate of the Ministry of Foreign and European Affairs, they are directed to the second phase Reception Centre managed by the Migrants and Refugees Service of the Luxembourg Red Cross.
Then, according to their specific needs, applicants for international protection are able to join one of our accommodation structures (or a structure managed by another service provider). The Migrants and Refugees Service guarantees individual care and social assistance throughout the entire asylum application process.
In many cases, the persons concerned stay after being granted the status of beneficiary of international protection (BPI) or subsidiary protection, as they do not always find adequate accommodation. In this context, the SMR works closely with the LISKO (Luxembourg Centre for Integration and Social Cohesion – Lëtzebuerger Integratiouns- a Sozialkohäsiouns-Zenter).
Within the reception centres and accommodation structures, multidisciplinary teams offer individualised support. The Migrants and Refugees Service provides care adapted to the needs of particularly vulnerable persons such as unaccompanied minors, single-parent or large families, persons suffering from psychological distress, persons with special needs, victims of violence and trafficking.
Among its flagship missions, the Migrants and Refugees Service also works to restore family bonds. The service works with other National Societies and the International Committee of the Red Cross and Red Crescent to guarantee that, in the event of natural or man-made disasters, family unity is maintained or restored. It also ensures that people are informed of the fate of their missing relatives.
Coordination du Service Migrants et Réfugiés
Tel : 2755 5400
Dispositif Premier Accueil (DPA)
Tel.: 2755 5418
Centre de primo-accueil
Tel : 2755 5440
Centre d’accueil « Mersch Creos »
Tel : 2755 5460
Centre d’accueil Eich
Tel : 2755 5410
Centre d’accueil « Ancienne Maternité »
Tel : 2755 5450
Centre d’accueil « Lily Unden/Don Bosco »
Tel : 2755 5480
Centre d’accueil Bertrange
Tel: 2755 5430
Centre d’accueil « Redange-sur-Attert »
Tel : 2755 5432
Centre d’accueil « Mersch-Gare »
Tel: 2755 5469
Centre d’accueil « Betzdorf »
Tel: 2755 5434
Centre d’accueil « Dudelange »
Tel : 2755 5470
Centre d’accueil « Soleuvre »
Tel : 2755 5390
Centre d’accueil « Wasserbillig »
Centre d’accueil « Bascharage »
Centre d’accueil pour « Mineurs Non-Accompagnés »
Tel: 2755 5490
Each person must go to the Dispositif primo-accueil (DPA) (Initial reception centre) au 153 route d’Esch à L-3920 Mondercange (Monnerich) in order to be registered and directed to the „Direction de l’Immigration“ of the Ministry of Foreign Affairs to submit his or her application for international protection.
You can contact the service “Migrants et Réfugiés” either by e-mail email@example.com or by phone 2755-5400.
If you wish to make a material donation, you can bring it to the sorting centre in Gasperich or to another collection point. For more information, please visit the following page: https://www.spendchen.lu/.
For a compulsory internship as part of your studies or a voluntary internship (e.g. Erasmus), please send us your detailed CV and a motivation letter, containing the date and duration of the desired traineeship, to the following address: firstname.lastname@example.org.
For employment with the service “Migrants et Réfugiés”, please visit our recruitment page:https://recrutement.croix-rouge.lu/
13, rue de Bragance