Helping those who come to us.
“Working to ensure that migrants live in dignity by activating and enhancing their resources”: this is the mission of the Migrants and Refugees Service (Service Migrants et Réfugiés, SMR) which informs and supports migrants, more particularly applicants for international protection (Demandeurs de Protection Internationale – DPI), throughout their stay in Luxembourg.
The Migrants and Refugees Service provides support, guidance in daily life and social follow-up to applicants for international protection as well as support during all administrative procedures. An essential aspect of its work is the organisation of leisure activities that promote the socio-cultural integration of migrants into Luxembourg society.
In 2004, the Luxembourg State entrusted the Migrants and Refugees Service with the care of applicants for international protection in order to better meet their needs. Since then, the Migrants and Refugees Service has been running several reception centres and accommodation facilities throughout Luxembourg. In order to fulfil its mission, the service works in close collaboration with the Office National de l’Accueil (ONA).
In recent years, the Migrants and Refugees Service has been faced with a significant influx of applicants for international protection. Upon arrival, persons who intend to apply for international protection are received at the “Centre de Primo Accueil” (CPA, First Reception Centre). Shortly after submitting their application for international protection to the Immigration Directorate of the Ministry of Foreign and European Affairs, they are directed to the second phase Reception Centre managed by the Migrants and Refugees Service of the Luxembourg Red Cross.
Then, according to their specific needs, applicants for international protection are able to join one of our accommodation structures (or a structure managed by another service provider). The Migrants and Refugees Service guarantees individual care and social assistance throughout the entire asylum application process.
In many cases, the persons concerned stay after being granted the status of beneficiary of international protection (BPI) or subsidiary protection, the people concerned are then referred to the social services office of the municipality in which they live. The SMR also works closely with Lisko (Luxembourg Centre for Integration and Social Cohesion – Lëtzebuerger Integratiouns- a Sozialkohäsiouns-Zenter) in this context.
Within reception centres and accommodation facilities, multidisciplinary teams offer individualised support. The Migrants and Refugees Service provides care tailored to the needs of particularly vulnerable people, such as unaccompanied minors, single-parent or large families, people suffering from mental illness, people with special needs, and victims of violence and trafficking.
Among its flagship missions, the Migrants and Refugees Service also works to restore family bonds. The service works with other National Societies and the International Committee of the Red Cross and Red Crescent to guarantee that, in the event of natural or man-made disasters, family unity is maintained or restored. It also ensures that people are informed of the fate of their missing relatives.
Coordination du Service Migrants et Réfugiés
Luxembourg
migrants.refugies@croix-rouge.lu
Tél. : 2755 5400
Centre Premier Accueil (CPA Kirchberg)
Centre d’accueil « Kirchberg 90 »
Luxembourg
kbt.migrants@croix-rouge.lu
Tél : 27555420
Centre d’accueil « Kirchberg 4 »
Luxembourg
knc.migrants@croix-rouge.lu
Tél : 27555494
Centre d’accueil « Mondercange »
Mondercange
shm.migrants@croix-rouge.lu
Tél. : 2755 5418
Centre de primo-accueil
Luxembourg
cpa.migrants@croix-rouge.lu
Tél. : 2755 5440
Centre d’accueil « Mersch Creos »
Mersch
mcr.migrants@croix-rouge.lu
Tél. : 2755 5460
Centre d’accueil « Eich »
Luxembourg-Eich
lei.migrants@croix-rouge.lu
Tél. : 2755 5410
Centre d’accueil « Bascharage 58 »
Bascharage
bhg.migrants@croix-rouge.lu
Tél : 27555477
Centre d’accueil « Diekirch Gare »
Diekirch
dga.migrants@croix-rouge.lu
Tél. : 2755 5436
Centres d’accueil « Lily Unden et Don Bosco »
Luxembourg
llu-ldb.migrants@croix-rouge.lu
Tél. : 2755 5480
Centre d’accueil « Bertrange »
Bertrange
ber.migrants@croix-rouge.lu
Tél. : 2755 5430
Centre d’accueil « Differdange 12 »
Differdange
dkc.migrants@croix-rouge.lu
Tél : 621559838
Centre d’accueil « Rédange-sur-Attert »
Redange-sur-Attert
red.migrants@croix-rouge.lu
Tél. : 2755 5432
Centre d’accueil « Mersch Gare »
Mersch
mga.migrants@croix-rouge.lu
Tél. : 2755-5439
Centre d’accueil « Wahl »
Wahl
wah.migrants@croix-rouge.lu
Tél. : 2755 5438
Centre d’accueil « Dudelange »
Dudelange (SHTDPI)
dud.migrants@croix-rouge.lu
Tél. : 2755 5470
Centre d’accueil « Dudelange 10 »
Dudelange (SHPT)
dch.migrants@croix-rouge.lu
Tél : 621 559 838
Centre d’accueil « Soleuvre »
Soleuvre
sol.migrants@croix-rouge.lu
Tél. : 2755 5390
Centre d’accueil « Wasserbillig »
Wasserbillig
was.migrants@croix-rouge.lu
Tél. : 2755-5439
Centre d’accueil « Bascharage »
Bascharage
bas.migrants@croix-rouge.lu
Tél. : 2755 5435
Centre d’accueil « Weilerbach Héliar »
Weilerbach
wbh.migrants@croix-rouge.lu
Tél. : 2755 5450
Centre d’accueil « Capellen 1 »
Capellen
cmd.migrants@croix-rouge.lu
Tél : 621559838
Centre d’accueil « Weilerbach Schumacher »
Weilerbach
wbs.migrants@croix-rouge.lu
Tél. : 2755 5437
Centre d’accueil pour « Mineurs Non-Accompagnés »
Luxembourg
mna.migrants@croix-rouge.lu
Tél. : 621 559 281
Centre d’accueil « Wecker – Café-Auberge Mary »
Wecker
wam.migrants@croix-rouge.lu
Tél. : 2755 5478
Centre d’accueil « Echternach 27 »
Echternach
egh.migrants@croix-rouge.lu
Tél : 27 55 54 56
13, rue de Bragance
L-1255 Luxembourg
2755-5400
2755-5401