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Winter is coming: the Wanteraktioun opens its doors

11 November 2026

Every winter, the Wanteraktioun (WAK), or Winter Action, mobilises to provide a warm welcome and a safe place for people experiencing homelessness or extreme hardship. This humanitarian initiative aims to protect them from low winter temperatures and cold-related risks, particularly hypothermia, while ensuring they have access to appropriate support.

Much more than just a shelter, the Wanteraktioun (WAK) is a place of welcome, support and solidarity, made possible in particular through the commitment of numerous volunteers.

From 14 November 2026 to 15 April 2027, the Wanteraktioun will provide both daytime and overnight services, offering those in need a safe, warm place and appropriate support throughout the winter period.

Since 1 January 2021, the WAK has been organised by Dräieck a.s.b.l., which brings together three partners: Hëllef um Terrain (HUT), the Luxembourg Red Cross, with strong involvement from its SALU service, and Inter-Actions. The initiative is run in collaboration with the Ministry of Family Affairs, Solidarity, Living Together and Reception, as well as the Greater Region. Its aim is to provide temporary accommodation, meals, access to sanitary facilities and services such as nursing consultations, in order to meet the basic needs of people experiencing homelessness.

Taking action on the ground

Throughout the winter months, teams of frontline professionals work in shifts, seven days a week, to ensure access to showers, hygiene products and hot meals. They also provide a place to rest, socio-educational activities, emergency clothing and social support and referral services tailored to individual needs.

Volunteers committed and mobilised throughout the Wanteraktioun 

The volunteer team of Dräieck a.s.b.l. also plays a vital role. Their commitment alongside frontline professionals is one of the key factors ensuring the smooth running of the Wanteraktioun (WAK).

Join our team of volunteers!
  • The field coordination team is available from 11:30 a.m. to 4:00 p.m. Its daily responsibilities include registering beneficiaries, organising individual social support, referring people to specialised services where necessary, and scheduling nursing care.
  •   The day centre, open daily from 12 noon to 4:00 p.m., provides a welcoming space where beneficiaries can enjoy a hot lunch and rest. The teams on site are responsible for preparing and serving meals, cleaning dishes and kitchen equipment, and supporting the educational team in organising occasional activities to make the beneficiaries’ day more enjoyable.
  • The night shelter, also open every day, welcomes beneficiaries from 7:00 p.m. to 11:00 p.m. and from 6:30 a.m. to 9:00 a.m. for breakfast. In addition to preparing and serving meals, the teams help ensure the smooth running of the Wanteraktioun by cleaning kitchen equipment and distributing hygiene products.

In addition to preparing and serving meals, the teams help ensure the smooth running of the Wanteraktioun by cleaning kitchen equipment and distributing hygiene products.

Winter is a time when solidarity truly matters. Thanks to the commitment and generosity of our volunteers, we can offer people experiencing homelessness much more than just a shelter. Their caring presence and dedication create an environment of human warmth and respect, bringing comfort to those staying at the Wanteraktioun. Together, we make sure that no one is forgotten. — Stéphanie Neff, WAK Day Centre Coordinator

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