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Social Welfare

The social welfare office collaborates with people, authorities, and other agencies who are involved in working with people who find themselves in a difficult situation, with the goal of coordinating their actions to prevent and fight against poverty and social exclusion.

Social Welfare

Since 1st January 2011, the Luxembourgish law organising social welfare creates a right to social welfare for people who are in need as well as their families. This help is based on a professional accompaniment in court, in the medium or long term, and the right to material aid in kind or in cash.

The social welfare service, as it is foreseen by the law, is of palliative, curative, or preventative nature. It is an additional measure to the aid foreseen by other laws and regulations, and one can only apply for it after all of those other means have been exhausted. The main goal is to take care of people who have been marginalised by society and to enable them to reach a comfortable situation. All means are made available to those who have the right to this help, so that their insecurity is diagnosed, treated, and does not deteriorate further.

 

Recipients and Functionality

Whether it is about the consequences of divorce, losing employment, looking for accommodation, or over-indeptedness, the death of a partner, or looking for a daycare structure, the social workers of our social offices will be able to offer individual help, based on a detailed evaluation of the enquirer’s situation.

The recipients of these benefits should not be priviledged, nor disadvantaged. It is about the equal treatment of those who are destitute with respect for the person and their human dignity.

The main goal is to enable people in need to live a life which respects their human dignity by making goods and services appropriate to their situation available to them. This help should enable them to obtain or preserve their autonomy during their time of social isolation.

Every new office has a president and a board of directors which makes the decisions, after a consultation with a social worker and depending on the distinctive features of the application.

The social workers are confronted with many social, legal, sanitary, educational, and economic problems suffered by people having to go through conflicts or increasing poverty on a daily basis, whether during their duty period or at the people’s homes.

The help and social treatments suggested by the Offices are:

  • help clients to access the benefits they are entitled to, financial and other material help;
  • listen to and advise people of all ages;
  • give social, psychological, budgetary, administrative and educational advice;
  • offer detailed and appropriate information about the whole social welfare service in Luxembourg;
  • direct applicants towards other specialised services which offer help;
  • to ensure an accompaniment to court, medium and long term;
  • offer financial management;
  • initiate first steps for social emergencies.

 

The law of 18th December 2009, which organises social welfare, came into effect on 1st January 2011

« Mémorial A 260 du 29.12.2009, p.5474 »

  • It creates a right to welfare benefits for people who are in need as well as their families, a right which is meant to enable these people to live a life in human dignity.
  • The welfare benefits make sure the person has access to the appropriate goods and services which are relevant for the recipients’ specific situation, with the goal of helping them to acquire or to maintain their autonomy.
  • The help is an addition to other types of aid foreseen by other laws and regulations, which must be exhausted before applying for social welfare.
  • Every person residing in the Grand-Duchy of Luxembourg has a right to this help, in compliance with the legislation in effect and in accordance with article 4 of the law on welfare benefits.
  • The welfare benefits are of palliative, curative, or preventative nature and are based on the accompaniment in court, for the medium or long term. If necessary, this accompaniment will be matched with a material help in kind or in cash.
  • The welfare benefits are distributed by the social office, which is a public institution, endowed with a legal personality.

 

The decision about the attribution of welfare benefits is :

  • taken by the board of directors of the social office;
  • always justified;
  • notified via a registered letter or given in person;
  • can be cancelled in case of an objection.

 

The Luxembourg Red Cross works together with 16 social offices out of the 30 which were established on 1st January 2011. 

The staff is provided by the Red Cross in accordance with the law organising the social welfare.

The president of the social office has the support of the Red Cross’s staff.

 

The welfare benefits and social work offered by the offices include the following:

  • help the applicants to access legal services, financial help and other material help;
  • listen to and advise people of all ages;
  • donner des conseils sociaux, psychologiques, budgétaires, administratifs et pédagogiques ;
  • give social, psychological, budgetary, administrative and educational advice;
  • offer detailed and appropriate information about the whole social welfare service in Luxembourg;
  • direct applicants towards other specialised services which offer help;
  • to ensure an accompaniment to court, medium and long term;
  • offer financial management;
  • initiate first steps for social emergencies.

 

By the law of 18th December 2009 which organises social welfare, the communities teamed up in 30 new social offices with geographically determined boundaries.

The Luxembourg Red Cross has a deep knowledge of social work and has thus been entrusted with the social mission  of this law within 16 of the social offices.

 

 

 

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